Privacy

Last updated：Oct 16, 2026

 

Welcome to the official website of INFINITIX Inc. (“INFINITIX,” “the Company,” “we,” “us,” or “our”) at https://www.infinitix.ai/en (the “Website”).

We value your personal data and privacy. This Privacy Policy explains how we collect, process, use, and protect personal data, as well as the rights available to you, so that you may use the services and information available on this Website with confidence.

 

1. Scope of This Privacy Policy

This Privacy Policy applies to the collection, processing, and use of personal data when you browse information on the Website; enquire about products or services; subscribe to newsletters; participate in events; complete surveys; or contact us by telephone, email, or other means.

The Website may contain links to third-party websites, social media platforms, product websites, partner websites, or other external service platforms. Such websites and services are independently operated and managed by third parties and are not governed by this Privacy Policy. We do not control how third parties collect, process, or use your personal data. We recommend that you review the relevant third party’s privacy policy before using its website or services.

 

2. How We Collect Personal Data and the Categories of Data We Collect

Depending on the Website features and services you use, we may collect personal data through the following means:

2.1 Information You Provide to Us

When you use the Website’s contact forms, product enquiry forms, business partnership forms, newsletter subscriptions, event registration forms, surveys, or other interactive features, we may collect information that you enter or otherwise voluntarily provide, including:

• Your name;

• Company name, department, and job title;

• Email address, telephone number, and country or region of residence;

• Information concerning the products or services you enquire about, your requirements, proposed collaboration, or message content;

• Information otherwise specified in event registrations, surveys, or forms; and

• Information that you voluntarily provide by email, telephone, or other means.

 

2.2 Information Automatically Collected When You Browse the Website

When you use the Website, our servers and related systems may automatically record technical information and usage data, including:

• IP address;

• Browser type and version, operating system, and device information;

• Pages viewed, clickstream data, time spent on pages, and time of use;

• The referring URL or referral link used before accessing the Website;

• Cookie identifiers and other Website usage records; and

• Records relating to Website security, system performance, and error troubleshooting.

This information is primarily used for Website operations, security maintenance, traffic analysis, service improvement, and marketing performance measurement. We do not intentionally use an individual browsing record to identify a specific user, unless necessary to address a cybersecurity incident, comply with legal requirements, or protect the rights and interests of the Company or our users.

 

3. Purposes for Collecting Personal Data

We collect, process, and use personal data only to the extent necessary and principally for the following purposes:

• Responding to your enquiries regarding products, services, partnerships, media, or other business matters;

• Arranging product demonstrations, business communications, event notifications, and follow-up customer support;

• Processing newsletter subscriptions and unsubscribe requests, and sending information about our products, events, news, technical content, or industry developments;

• Administering event registrations, surveys, statistical analyses, and post-event communications;

• Maintaining the proper operation of the Website; protecting the security of the Website and its users; and detecting and preventing abnormal or unlawful use;

• Analysing Website traffic, usage behaviour, content performance, and marketing campaign performance in order to improve the Website, product information, and service content; and

• Complying with applicable laws, resolving disputes, and exercising or protecting the Company’s legal rights.

We will not use your personal data for purposes unrelated to the original purpose of collection without informing you or obtaining any consent required by applicable law.

 

4. Consequences of Not Providing Personal Data

You may decide whether to provide personal data. However, if you do not provide the information required for a contact form, event registration, or other service, we may be unable to respond to your enquiry, complete your subscription, process your event registration, or provide the requested service.

If you only browse the Website and do not use contact, subscription, or event-related features, you are not required to provide directly identifying information such as your name, telephone number, or email address.

 

5. Retention Period, Geographic Areas, Recipients, and Methods of Use

5.1 Retention Period

We retain your personal data for the duration of the relevant purpose of collection, for any retention period required by law, or for as long as necessary to resolve disputes and protect rights and interests.

Newsletter subscription information will be retained until you unsubscribe, request deletion, or we discontinue the newsletter service. Contact and business enquiry information will be retained after the matter is addressed, in accordance with our business administration and legal compliance requirements. When the applicable retention period expires, we will delete, de-identify, or otherwise appropriately dispose of the information in accordance with applicable law.

 

5.2 Geographic Areas of Use

Your personal data may be processed and used in the country or region corresponding to the language and country version of the Website you access, as well as in Taiwan, where INFINITIX is headquartered.

Where cross-border processing is necessary due to the use of cloud services, Website operation and maintenance services, customer relationship management systems, newsletter delivery systems, cybersecurity services, data backup, or other necessary services, we will handle such processing in accordance with applicable laws and our internal procedures, and require entrusted service providers to implement appropriate data protection and confidentiality measures.

 

5.3 Recipients of Personal Data

We will provide access to or disclose your personal data only to the following recipients to the extent necessary for the purposes of collection:

• Personnel authorised by the Company to perform relevant duties;

• Our affiliated companies, including overseas subsidiaries in Japan, South Korea, and other locations;

• Our authorised agents, distributors, and business partners in the region where the products or services you enquire about are available, to assist with product information, quotations, sales, and technical support;

• Service providers engaged to support Website operation and maintenance, data storage, customer relationship management, newsletter delivery, cybersecurity, Website analytics, or marketing services;

• Competent authorities, judicial authorities, or other public authorities legally entitled to request such information; and

• Other parties to whom you have consented.

We do not sell, rent, exchange, or otherwise provide your personal data to others for commercial use unrelated to the Company’s services.

 

5.4 Processing by Service Providers

Certain Website functions may use third-party services, including embedded customer relationship management forms, newsletter services, Website analytics tools, social media services, or cloud services.

When we engage service providers, we require them to process personal data only in accordance with our instructions and the agreed purposes, and to comply with confidentiality obligations, information security requirements, and applicable laws. We will also continue to manage and review their data-processing practices.

 

6. Personal Data Protection Measures

We have established information security and personal data management systems and protect your personal data through the following measures:

• Establishing data access permissions based on job responsibilities, so that only authorised personnel may access personal data to the extent necessary;

• Implementing account, password, and access-right management measures to prevent unauthorised access and use;

• Using encrypted transmission mechanisms to protect data submitted through the Website;

• Maintaining the security of servers, Website systems, and related information equipment through firewalls, anti-malware measures, vulnerability remediation, anomaly monitoring, and other necessary safeguards;

• Retaining necessary system access logs and audit trails to facilitate the investigation and handling of cybersecurity incidents;

• Applying confidentiality and information security management measures to personnel handling personal data;

• Requiring service providers to comply with data protection, confidentiality, and information security obligations; and

• Establishing procedures for handling, reporting, documenting, and remediating personal data incidents.

If an incident involving unauthorised access to, alteration, destruction, loss of, or disclosure of personal data may affect your rights and interests, we will promptly initiate our incident-response procedures, take measures to prevent further harm, and provide notification and follow-up handling in accordance with applicable laws.

7. Cookies and Other Tracking Technologies

7.1 Cookies

Cookies are small text files stored by a website on your computer, mobile phone, or other device. Cookies may help a website recognise your browser, remember your preferences, maintain Website functionality, and understand how the Website is used.

The Website may use cookies, pixel tags, or similar technologies to maintain its proper operation, analyse Website traffic and usage behaviour, improve Website content, and measure marketing performance.

 

7.2 Types and Purposes of Cookies

The Website may use the following categories of cookies:

• Necessary Cookies: Used to maintain the proper operation of the Website, support cybersecurity protections, and remember your cookie preferences. These cookies are required to provide the Website’s core functionality.

• Marketing Cookies: Used to measure the effectiveness of marketing campaigns and help us provide products, services, or content that may be more relevant to you.

• Targeting Cookies: Used to establish user preferences and provide information that is more relevant to users’ interests on the Website or other online services.

• Social Media Cookies: Used to support social media sharing, embedded content, and other social media features.

• Analytics Cookies: Used to measure Website traffic, browsing behaviour, and page performance, helping us understand Website usage and improve content and functionality.

 

7.3 Managing Cookies

Except for Necessary Cookies, you may choose whether to allow marketing, targeting, and social media cookies through the Website’s Cookie Preference Centre.

You may also delete, block, or reject cookies through your browser settings. If you disable Necessary Cookies or cookies required for certain functions, some features of the Website may not operate properly.

Third-party services linked to or used by the Website may use cookies or other tracking technologies in accordance with their own policies. We recommend reviewing the privacy policies of those third-party services to understand their data-processing practices.

 

8. Sharing Personal Data with Third Parties

We will not arbitrarily disclose your personal data to third parties. However, we may provide, disclose, or otherwise process your personal data in the following circumstances, as permitted or required by law:

• With your consent or in accordance with your instructions;

• As expressly required by law, a court order, or a lawful request from a competent or judicial authority;

• To prevent a material threat to your or another person’s life, body, liberty, or property;

• To protect the lawful rights, interests, and safety of the Company, the Website, users, or other third parties;

• To detect, prevent, or address fraud, cybersecurity incidents, violations of our terms of use, or other unlawful conduct;

• Where necessary to provide the Website and related services, through service providers acting in accordance with our instructions; or

• For statistical or research purposes, where the data has been de-identified and can no longer identify a specific individual.

 

9. Your Rights Regarding Personal Data

Under the Personal Data Protection Act, you may exercise the following rights in relation to your personal data:

• To make an inquiry about or request access to your personal data;

• To request a copy of your personal data;

• To request supplementation or correction of incomplete or inaccurate personal data;

• To request the cessation of the collection, processing, or use of your personal data; and

• To request the deletion of your personal data.

 

To exercise any of the foregoing rights, please submit your request by email to the Company at hello@infinitix.co. To verify your identity and protect the security of your personal data, the Company may request information necessary for identity verification and will handle your request in accordance with applicable laws and its internal procedures.

If you no longer wish to receive newsletters or marketing communications, you may click the unsubscribe link in the relevant email or contact us directly to request that you be unsubscribed.

 

10. Protection of Minors’ Privacy

The Website is primarily intended for business customers, partners, and general users seeking information or communications. It is not primarily directed at minors.

If you are a minor, please use the Website’s services with the consent or assistance of your legal representative. We do not knowingly collect personal data from minors. If a legal representative believes that a minor has provided personal data without consent, please contact us promptly, and we will handle the matter in accordance with applicable laws once verified.

 

11. Amendments to This Privacy Policy

We may amend this Privacy Policy as a result of changes in applicable laws, technological developments, adjustments to Website functionality, updates to our services, or internal management needs.

Any amended Privacy Policy will be published on the Website and will take effect on the date of publication or the effective date stated in the policy. For material changes, we will provide notice through an appropriate method on the Website. We recommend that you review this Privacy Policy regularly to stay informed of our latest personal data protection practices.